We want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.
Returns
- Return Period : You may return products within 7 days of delivery.
- Condition : Items must be unused, undamaged, and in their original packaging.
- Eligible Reasons for Return :
- Wrong product delivered
- Damaged or defective item
- Product not as described
Note: Customized or made-to-order items are not eligible for return unless they are damaged or defective.
How to Initiate a Return
- Email us at [sales@dnsconcret.com] or WhatsApp us at [+91 7045148440] with:
- Order ID or PO Number
- Reason for return
- Photos of the item (if damaged/incorrect)
- Our team will respond within 24-48 hours with return instructions.
- Once approved, ship the item to the provided address using a reliable transport services.
- Keep the shipping receipt as proof until the return is processed.
Refunds
- Mode of Refund: Refunds will be processed to your original method of payment.
- Processing Time: Please allow 5–7 business days after we receive the returned item.
- Shipping Charges: Return shipping charges are non-refundable unless the error is on our side (damaged/wrong item).
Contact Us
If you have any questions about your return or refund, please contact us:
- Email: sales@dnsconcrete.com
- Phone/WhatsApp: +91 7045148440
- Business Hours: Monday to Saturday, 10 AM to 6 PM